FAQ

About La Tienda

Our mission is to offer unique products that connect food enthusiasts with the authentic flavours of Spain, celebrating quality, authenticity, and tradition. More than just an online shop, this project is an invitation to experience the very best of Spanish gastronomy from the comfort of your home.

Our Products

At La Tienda by José Sol, we take pride in offering high-quality products sourced primarily from suppliers in Spain. However, we also seek out products that, by their nature or simply because they complement our catalogue, José Sol has decided to select. These products may be local or international, carefully chosen for their excellence and sustainability.

We only work with suppliers who share our values of fair trade, respect for labour rights, and ethical production practices. We ensure that all our products are made under fair and safe working conditions.

We guarantee the quality of our products through a strict selection process for suppliers and continuous quality control. All items are thoroughly inspected before dispatch to ensure they meet our high standards.

Delivery Questions

We currently deliver our orders with DHL.

We try to keep delivery costs as affordable as possible to provide a better service to our customers. Please refer to the Delivery Costs section to ensure you fully understand our pricing policy for deliveries to your area.

When you place your order with us, you authorise a credit card payment, which will be charged at the same time. If we are unable to dispatch part or all of your order on the day of dispatch, we will refund your credit card for the goods we were unable to supply. If there is time to contact you before dispatch, we will make every effort to reach you and arrange for a substitute or alternative to be sent for any out-of-stock items.